The Revolutionary Process for Achieving Extraordinary Results

Monthly archives for May, 2011

A Quality Mindset

A Quality Mindset

Last week Brad Feiler posted a blog on this website about the mindset of an organization and a few days later Mike Westra blogged about how two different customer service representatives addressed the exact same problem, but with different mindsets. These blogs got me thinking about how companies can truly change the mindset of its […]

A Tale of Two Phone Calls

A Tale of Two Phone Calls

Recently my family decided to start a garden in our backyard with some friends of ours.  Last fall we sat down and collectively decided what and how much we wanted to grow.  Then, each family went on-line and researched the best places to buy the vegetables that we were interested in growing.  We both decided […]

What is LEO?

What is LEO?

It’s not just the processes or methodologies that a company works with that can make them more or less successful. What is the reason that some succeed and some don’t when implementing the same initiatives and methodologies (i.e. Six Sigma, DFSS, Lean, etc.)? There are always plenty of variables, but one of the most critical factors in answering […]

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