The Revolutionary Process for Achieving Extraordinary Results

Monthly archives for June, 2011

McPeeved

McPeeved

I don’t normally complain about customer service. If service is bad, I just don’t tip as well as I normally would, or don’t go back. But recently I have become so irritated by an issue that I have complained twice. And both times I got the same excuse, “…we don’t like it either, but it […]

Them’s the Breaks

Them’s the Breaks

The Kano Model is a tool commonly used in the product development process to help classify customer wants and needs into one of three main categories. The first category is called Basic Needs.  Basic Needs are customer needs that are usually unspoken unless they are violated.  These types of needs don’t add to the overall […]

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