The Revolutionary Process for Achieving Extraordinary Results

Posts by Brad Walker

McPeeved

McPeeved

I don’t normally complain about customer service. If service is bad, I just don’t tip as well as I normally would, or don’t go back. But recently I have become so irritated by an issue that I have complained twice. And both times I got the same excuse, “…we don’t like it either, but it […]

A Quality Mindset

A Quality Mindset

Last week Brad Feiler posted a blog on this website about the mindset of an organization and a few days later Mike Westra blogged about how two different customer service representatives addressed the exact same problem, but with different mindsets. These blogs got me thinking about how companies can truly change the mindset of its […]

The Power of LEO: Optimize Designs fo...

The Power of LEO: Optimize Designs for Long Term Growth

I am often amazed at how easily designers can brush off  the fact that their designs are not truly optimized.  Dr. Genichi Taguchi’s definition of optimization is: “the state of performance where the technology, product, or process is minimally sensitive to factors causing variability (either in the manufacturing environment or user’s environment) at the lowest […]

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