<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>The Power of LEO</title>
	<atom:link href="http://www.powerofleo.com/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.powerofleo.com</link>
	<description>The Revolutionary Process for Achieving Extraordinary Results</description>
	<lastBuildDate>Thu, 02 Feb 2012 17:47:35 +0000</lastBuildDate>
	<language>en-US</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	
		<item>
		<title>Quality for ALL: The Power of LEO</title>
		<link>http://www.powerofleo.com/2012/02/02/quality-for-all-the-power-of-leo/</link>
		<comments>http://www.powerofleo.com/2012/02/02/quality-for-all-the-power-of-leo/#comments</comments>
		<pubDate>Thu, 02 Feb 2012 17:47:35 +0000</pubDate>
		<dc:creator>Michael Kuppe</dc:creator>
				<category><![CDATA[ASI Consulting Group]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Enrich]]></category>
		<category><![CDATA[LEO]]></category>
		<category><![CDATA[Listen]]></category>
		<category><![CDATA[Optimize]]></category>
		<category><![CDATA[The Power of LEO]]></category>
		<category><![CDATA[Continuous improvement]]></category>
		<category><![CDATA[cultural change]]></category>
		<category><![CDATA[customer expectations]]></category>
		<category><![CDATA[Michael Kuppe]]></category>
		<category><![CDATA[Observe & Understand]]></category>
		<category><![CDATA[People Quality]]></category>
		<category><![CDATA[Power of LEO]]></category>
		<category><![CDATA[Process Improvement]]></category>
		<category><![CDATA[Process Quality]]></category>
		<category><![CDATA[quality mindset]]></category>
		<category><![CDATA[Subir Chowdhury]]></category>

		<guid isPermaLink="false">http://www.powerofleo.com/?p=555</guid>
		<description><![CDATA[Note: This article appears currently in the January/February 2012 issue of  European Business Review Quality for ALL: The Power of LEO By Subir Chowdhury The “New” Face of Quality At a time when we have, more than ever, an abundance of impressive management tools to help us ratchet up performance, many businesses have made only [...]]]></description>
		<wfw:commentRss>http://www.powerofleo.com/2012/02/02/quality-for-all-the-power-of-leo/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>&#8220;The Power of LEO&#8221; debuts to rave reviews</title>
		<link>http://www.powerofleo.com/2011/10/14/the-power-of-leo-debuts-to-rave-reviews/</link>
		<comments>http://www.powerofleo.com/2011/10/14/the-power-of-leo-debuts-to-rave-reviews/#comments</comments>
		<pubDate>Fri, 14 Oct 2011 13:09:35 +0000</pubDate>
		<dc:creator>Michael Kuppe</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Enrich]]></category>
		<category><![CDATA[LEO]]></category>
		<category><![CDATA[Listen]]></category>
		<category><![CDATA[Optimize]]></category>
		<category><![CDATA[The Power of LEO]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[company culture]]></category>
		<category><![CDATA[Continuous improvement]]></category>
		<category><![CDATA[cultural change]]></category>
		<category><![CDATA[Michael Kuppe]]></category>
		<category><![CDATA[mindset]]></category>
		<category><![CDATA[Observe & Understand]]></category>
		<category><![CDATA[Process Improvement]]></category>
		<category><![CDATA[quality mindset]]></category>
		<category><![CDATA[Subir Chowdhury]]></category>
		<category><![CDATA[The Power of LEO Book]]></category>

		<guid isPermaLink="false">http://www.powerofleo.com/?p=506</guid>
		<description><![CDATA[The Power of LEO, by award winning author and global authority on quality, Subir Chowdhury, has debuted to rave reviews!  The Power of LEO is the long awaited follow-up book to best seller The Ice Cream Maker, which introduced the world to the concepts of LEO &#8211; Listen-Enrich-Optimize. While the The Ice Cream Maker provided a [...]]]></description>
		<wfw:commentRss>http://www.powerofleo.com/2011/10/14/the-power-of-leo-debuts-to-rave-reviews/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The State of Healthcare</title>
		<link>http://www.powerofleo.com/2011/09/07/the-state-of-healthcare-2/</link>
		<comments>http://www.powerofleo.com/2011/09/07/the-state-of-healthcare-2/#comments</comments>
		<pubDate>Wed, 07 Sep 2011 18:48:40 +0000</pubDate>
		<dc:creator>Steve Velick</dc:creator>
				<category><![CDATA[Enrich]]></category>
		<category><![CDATA[LEO]]></category>
		<category><![CDATA[Listen]]></category>
		<category><![CDATA[Optimize]]></category>
		<category><![CDATA[Affordable Care Act]]></category>
		<category><![CDATA[ASI-CG]]></category>
		<category><![CDATA[ASI-CG Healthcare]]></category>
		<category><![CDATA[HAI]]></category>
		<category><![CDATA[Steve Velick]]></category>

		<guid isPermaLink="false">http://www.powerofleo.com/?p=488</guid>
		<description><![CDATA[Low and behold, I finally got the urge to write a blog about the State of Healthcare in the U.S.   I feel so compelled about this topic that I decided to share my thoughts about LEO and Healthcare. As we all have seen in the last few years, healthcare continues to be challenged.  The future [...]]]></description>
		<wfw:commentRss>http://www.powerofleo.com/2011/09/07/the-state-of-healthcare-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Great Customer Service</title>
		<link>http://www.powerofleo.com/2011/08/12/great-customer-service/</link>
		<comments>http://www.powerofleo.com/2011/08/12/great-customer-service/#comments</comments>
		<pubDate>Fri, 12 Aug 2011 14:17:07 +0000</pubDate>
		<dc:creator>Mike Westra</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[LEO]]></category>
		<category><![CDATA[Brad Feiler]]></category>
		<category><![CDATA[Brad Walker]]></category>
		<category><![CDATA[Continuous improvement]]></category>
		<category><![CDATA[customer expectations]]></category>
		<category><![CDATA[Mike Westra]]></category>
		<category><![CDATA[People Power]]></category>
		<category><![CDATA[Power of LEO]]></category>
		<category><![CDATA[Process Improvement]]></category>
		<category><![CDATA[Quality]]></category>
		<category><![CDATA[quality mindset]]></category>
		<category><![CDATA[service quality]]></category>

		<guid isPermaLink="false">http://www.powerofleo.com/?p=449</guid>
		<description><![CDATA[A couple months ago I wrote a blog about two distinctly different responses from one company’s customer service department (A Tale of Two Phone Calls).  The problem I was discussing was that the level of customer service that a person receives from this company was very dependent on which customer service representative answered the phone.  [...]]]></description>
		<wfw:commentRss>http://www.powerofleo.com/2011/08/12/great-customer-service/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Learning to &#8220;See&#8221;</title>
		<link>http://www.powerofleo.com/2011/07/29/learning-to-see/</link>
		<comments>http://www.powerofleo.com/2011/07/29/learning-to-see/#comments</comments>
		<pubDate>Fri, 29 Jul 2011 13:43:16 +0000</pubDate>
		<dc:creator>Mike Westra</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[LEO]]></category>
		<category><![CDATA[Brad Feiler]]></category>
		<category><![CDATA[Brad Walker]]></category>
		<category><![CDATA[Continuous improvement]]></category>
		<category><![CDATA[customer expectations]]></category>
		<category><![CDATA[Lean]]></category>
		<category><![CDATA[Mike Westra]]></category>
		<category><![CDATA[mindset]]></category>
		<category><![CDATA[Power of LEO]]></category>
		<category><![CDATA[Process Improvement]]></category>
		<category><![CDATA[Quality]]></category>
		<category><![CDATA[Six Sigma]]></category>

		<guid isPermaLink="false">http://www.powerofleo.com/?p=440</guid>
		<description><![CDATA[A friend of mine told me a story the other day that got me thinking about people’s inability to “see” waste.  The story goes like this… My friend currently owns two houses; one he lives in and one he leases out through a property management company (we’ll call Company X).  Periodically Company X needs to [...]]]></description>
		<wfw:commentRss>http://www.powerofleo.com/2011/07/29/learning-to-see/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>McPeeved</title>
		<link>http://www.powerofleo.com/2011/06/26/mcpeeved/</link>
		<comments>http://www.powerofleo.com/2011/06/26/mcpeeved/#comments</comments>
		<pubDate>Sun, 26 Jun 2011 16:10:25 +0000</pubDate>
		<dc:creator>Brad Walker</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[LEO]]></category>
		<category><![CDATA[ASI]]></category>
		<category><![CDATA[Brad Feiler]]></category>
		<category><![CDATA[Brad Walker]]></category>
		<category><![CDATA[drive thru]]></category>
		<category><![CDATA[fast food]]></category>
		<category><![CDATA[LEO Enrich]]></category>
		<category><![CDATA[LEO Listen]]></category>
		<category><![CDATA[LEO Optimize]]></category>
		<category><![CDATA[Mike Westra]]></category>
		<category><![CDATA[ordering process]]></category>
		<category><![CDATA[policy]]></category>
		<category><![CDATA[Process Improvement]]></category>

		<guid isPermaLink="false">http://www.powerofleo.com/?p=425</guid>
		<description><![CDATA[I don’t normally complain about customer service. If service is bad, I just don’t tip as well as I normally would, or don’t go back. But recently I have become so irritated by an issue that I have complained twice. And both times I got the same excuse, “…we don’t like it either, but it [...]]]></description>
		<wfw:commentRss>http://www.powerofleo.com/2011/06/26/mcpeeved/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Them&#8217;s the Breaks</title>
		<link>http://www.powerofleo.com/2011/06/16/thems-the-breaks/</link>
		<comments>http://www.powerofleo.com/2011/06/16/thems-the-breaks/#comments</comments>
		<pubDate>Thu, 16 Jun 2011 14:44:07 +0000</pubDate>
		<dc:creator>Mike Westra</dc:creator>
				<category><![CDATA[LEO]]></category>
		<category><![CDATA[Basic Needs]]></category>
		<category><![CDATA[Brad Feiler]]></category>
		<category><![CDATA[Brad Walker]]></category>
		<category><![CDATA[Conceptual Design]]></category>
		<category><![CDATA[Continuous improvement]]></category>
		<category><![CDATA[Excitement Needs]]></category>
		<category><![CDATA[Kano Model]]></category>
		<category><![CDATA[Mike Westra]]></category>
		<category><![CDATA[Performance Needs]]></category>
		<category><![CDATA[Product Development]]></category>
		<category><![CDATA[Quality]]></category>
		<category><![CDATA[quality mindset]]></category>
		<category><![CDATA[VOC]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

		<guid isPermaLink="false">http://www.powerofleo.com/?p=406</guid>
		<description><![CDATA[The Kano Model is a tool commonly used in the product development process to help classify customer wants and needs into one of three main categories. The first category is called Basic Needs.  Basic Needs are customer needs that are usually unspoken unless they are violated.  These types of needs don’t add to the overall [...]]]></description>
		<wfw:commentRss>http://www.powerofleo.com/2011/06/16/thems-the-breaks/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>A Quality Mindset</title>
		<link>http://www.powerofleo.com/2011/05/26/a-quality-mindset/</link>
		<comments>http://www.powerofleo.com/2011/05/26/a-quality-mindset/#comments</comments>
		<pubDate>Thu, 26 May 2011 23:49:19 +0000</pubDate>
		<dc:creator>Brad Walker</dc:creator>
				<category><![CDATA[LEO]]></category>
		<category><![CDATA[Brad Feiler]]></category>
		<category><![CDATA[Brad Walker]]></category>
		<category><![CDATA[cultural change]]></category>
		<category><![CDATA[DFSS]]></category>
		<category><![CDATA[DMAIC]]></category>
		<category><![CDATA[Enrich]]></category>
		<category><![CDATA[Listen]]></category>
		<category><![CDATA[Mike Westra]]></category>
		<category><![CDATA[mindset]]></category>
		<category><![CDATA[Optimize]]></category>
		<category><![CDATA[People Power]]></category>
		<category><![CDATA[quality mindset]]></category>
		<category><![CDATA[Six Sigma]]></category>
		<category><![CDATA[TQM]]></category>

		<guid isPermaLink="false">http://www.powerofleo.com/?p=388</guid>
		<description><![CDATA[Last week Brad Feiler posted a blog on this website about the mindset of an organization and a few days later Mike Westra blogged about how two different customer service representatives addressed the exact same problem, but with different mindsets. These blogs got me thinking about how companies can truly change the mindset of its [...]]]></description>
		<wfw:commentRss>http://www.powerofleo.com/2011/05/26/a-quality-mindset/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>A Tale of Two Phone Calls</title>
		<link>http://www.powerofleo.com/2011/05/18/a-tale-of-two-phone-calls/</link>
		<comments>http://www.powerofleo.com/2011/05/18/a-tale-of-two-phone-calls/#comments</comments>
		<pubDate>Wed, 18 May 2011 18:09:17 +0000</pubDate>
		<dc:creator>Mike Westra</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[LEO]]></category>
		<category><![CDATA[Continuous improvement]]></category>
		<category><![CDATA[Mike Westra]]></category>
		<category><![CDATA[Power of LEO]]></category>
		<category><![CDATA[service quality]]></category>

		<guid isPermaLink="false">http://www.powerofleo.com/?p=373</guid>
		<description><![CDATA[Recently my family decided to start a garden in our backyard with some friends of ours.  Last fall we sat down and collectively decided what and how much we wanted to grow.  Then, each family went on-line and researched the best places to buy the vegetables that we were interested in growing.  We both decided [...]]]></description>
		<wfw:commentRss>http://www.powerofleo.com/2011/05/18/a-tale-of-two-phone-calls/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What is LEO?</title>
		<link>http://www.powerofleo.com/2011/05/16/what-is-leo/</link>
		<comments>http://www.powerofleo.com/2011/05/16/what-is-leo/#comments</comments>
		<pubDate>Mon, 16 May 2011 18:38:27 +0000</pubDate>
		<dc:creator>Brad Feiler</dc:creator>
				<category><![CDATA[Enrich]]></category>
		<category><![CDATA[LEO]]></category>
		<category><![CDATA[Listen]]></category>
		<category><![CDATA[Optimize]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Brad Feiler]]></category>
		<category><![CDATA[company culture]]></category>
		<category><![CDATA[DFSS]]></category>
		<category><![CDATA[Lean]]></category>
		<category><![CDATA[Power of LEO]]></category>
		<category><![CDATA[Problem Solving]]></category>
		<category><![CDATA[Process Improvement]]></category>
		<category><![CDATA[Product Development]]></category>
		<category><![CDATA[Six Sigma]]></category>

		<guid isPermaLink="false">http://www.powerofleo.com/?p=365</guid>
		<description><![CDATA[It’s not just the processes or methodologies that a company works with that can make them more or less successful. What is the reason that some succeed and some don’t when implementing the same initiatives and methodologies (i.e. Six Sigma, DFSS, Lean, etc.)? There are always plenty of variables, but one of the most critical factors in answering [...]]]></description>
		<wfw:commentRss>http://www.powerofleo.com/2011/05/16/what-is-leo/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>
