The Revolutionary Process for Achieving Extraordinary Results

Beautifully Simple

Clean and modern theme with smooth and pixel perfect design focused on details

Learn more

Easy Customizable

Over a hundred theme options ready to make your website unique

Learn more

Contact Form Ready

Built-In Contact Page with Google Maps is a standard for this theme

Learn more

Responsive Blog

Up to 3 Blog Layouts, Bootstrap 3 ready, responsive on all media devices

Learn more

Quality for ALL: The Power of LEO

Quality for ALL: The Power of LEO

Note: This article appears currently in the January/February 2012 issue of  European Business Review Quality for ALL: The Power of LEO By Subir Chowdhury The “New” Face of Quality At a time when we have, more than ever, an abundance of impressive management tools to help us ratchet up performance, many businesses have made only […]

“The Power of LEO” debuts...

“The Power of LEO” debuts to rave reviews

The Power of LEO, by award winning author and global authority on quality, Subir Chowdhury, has debuted to rave reviews!  The Power of LEO is the long awaited follow-up book to best seller The Ice Cream Maker, which introduced the world to the concepts of LEO – Listen-Enrich-Optimize. While the The Ice Cream Maker provided a […]

The State of Healthcare

bigstock_Healthcare_In_The_Unted_States_1719657

Low and behold, I finally got the urge to write a blog about the State of Healthcare in the U.S.   I feel so compelled about this topic that I decided to share my thoughts about LEO and Healthcare. As we all have seen in the last few years, healthcare continues to be challenged.  The future […]

Great Customer Service

Great Customer Service

A couple months ago I wrote a blog about two distinctly different responses from one company’s customer service department (A Tale of Two Phone Calls).  The problem I was discussing was that the level of customer service that a person receives from this company was very dependent on which customer service representative answered the phone.  […]

Learning to “See”

Learning to “See”

A friend of mine told me a story the other day that got me thinking about people’s inability to “see” waste.  The story goes like this… My friend currently owns two houses; one he lives in and one he leases out through a property management company (we’ll call Company X).  Periodically Company X needs to […]

McPeeved

McPeeved

I don’t normally complain about customer service. If service is bad, I just don’t tip as well as I normally would, or don’t go back. But recently I have become so irritated by an issue that I have complained twice. And both times I got the same excuse, “…we don’t like it either, but it […]

Them’s the Breaks

Them’s the Breaks

The Kano Model is a tool commonly used in the product development process to help classify customer wants and needs into one of three main categories. The first category is called Basic Needs.  Basic Needs are customer needs that are usually unspoken unless they are violated.  These types of needs don’t add to the overall […]

A Quality Mindset

A Quality Mindset

Last week Brad Feiler posted a blog on this website about the mindset of an organization and a few days later Mike Westra blogged about how two different customer service representatives addressed the exact same problem, but with different mindsets. These blogs got me thinking about how companies can truly change the mindset of its […]

A Tale of Two Phone Calls

A Tale of Two Phone Calls

Recently my family decided to start a garden in our backyard with some friends of ours.  Last fall we sat down and collectively decided what and how much we wanted to grow.  Then, each family went on-line and researched the best places to buy the vegetables that we were interested in growing.  We both decided […]

What is LEO?

What is LEO?

It’s not just the processes or methodologies that a company works with that can make them more or less successful. What is the reason that some succeed and some don’t when implementing the same initiatives and methodologies (i.e. Six Sigma, DFSS, Lean, etc.)? There are always plenty of variables, but one of the most critical factors in answering […]

Calendar

August 2016
M T W T F S S
« Feb    
1234567
891011121314
15161718192021
22232425262728
293031