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Posts in category Customer Service

Quality for ALL: The Power of LEO

Quality for ALL: The Power of LEO

Note: This article appears currently in the January/February 2012 issue of  European Business Review Quality for ALL: The Power of LEO By Subir Chowdhury The “New” Face of Quality At a time when we have, more than ever, an abundance of impressive management tools to help us ratchet up performance, many businesses have made only […]

“The Power of LEO” debuts...

“The Power of LEO” debuts to rave reviews

The Power of LEO, by award winning author and global authority on quality, Subir Chowdhury, has debuted to rave reviews!  The Power of LEO is the long awaited follow-up book to best seller The Ice Cream Maker, which introduced the world to the concepts of LEO – Listen-Enrich-Optimize. While the The Ice Cream Maker provided a […]

Great Customer Service

Great Customer Service

A couple months ago I wrote a blog about two distinctly different responses from one company’s customer service department (A Tale of Two Phone Calls).  The problem I was discussing was that the level of customer service that a person receives from this company was very dependent on which customer service representative answered the phone.  […]

Learning to “See”

Learning to “See”

A friend of mine told me a story the other day that got me thinking about people’s inability to “see” waste.  The story goes like this… My friend currently owns two houses; one he lives in and one he leases out through a property management company (we’ll call Company X).  Periodically Company X needs to […]

McPeeved

McPeeved

I don’t normally complain about customer service. If service is bad, I just don’t tip as well as I normally would, or don’t go back. But recently I have become so irritated by an issue that I have complained twice. And both times I got the same excuse, “…we don’t like it either, but it […]

A Tale of Two Phone Calls

A Tale of Two Phone Calls

Recently my family decided to start a garden in our backyard with some friends of ours.  Last fall we sat down and collectively decided what and how much we wanted to grow.  Then, each family went on-line and researched the best places to buy the vegetables that we were interested in growing.  We both decided […]

Service worthy of a treat!

Service worthy of a treat!

In today’s world of blogging, there seems to be much more complaining about poor products and services than there is praising good products and services. I think it’s important for us to recognize great service so we can learn from it just as we do with the more commonly discussed examples of poor service. So, […]

Was that good service?

Was that good service?

When my family and I go to a restaurant (which is less often with gas prices at $3.50 a gallon) whether it is on the weekend around home or when we are on vacation, we can’t help but observe the service we are receiving like:  Do they have what the menu says they have Is […]

Pay at the Pump

Pay at the Pump

Paying for gas at the pump is supposed to save you time. Not allowing the customer to finish the transaction at the pump is poor customer service.

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